FREQUENTLY ASKED QUESTIONS
Some of the questions commonly asked by our customers.
At this time Shu-Junkies can not offer refunds only store credits. In the event a item needs to be returned to Shu-Junkies the customer is responsible for the shipping fees.please contact our customer service department before returning products Monday-Friday 10:00Am-6:30pm central standard time and Saturday 11:00Am-5:00PM by phone 866-543-8024 or Email us at firstname.lastname@example.org .Shu-Junkies customer service department is Closed on Sundays and holidays. We typically return calls and emails within 1 business day.
After processing 1-2 days, typically 2-5 days depending upon location of shipment . If you live locally in Chicago shu-junkies offers a local drop off service. Fees will apply.
Shu-Junkies is currently just online.
Most of our products are true to size however sizing can change depending on the make of the shoes or boots and the customer preference.
Yes, we do host shoe parties locally. Please contact our customer service department for more information.
Yes, we have some of the most exotic shoes we will gladly help you dress for any occasion.
Shu-Junkies ships all orders through the United States Post Office, tracking information will be emailed to once your item ships.